Question: Do you sell your products only to inmates?
Answer: No! Our business is open to the public as well. Our business began by serving inmates, giving them the opportunity to acquire the best reading materials possible while being incarcerated.
Question: Im looking for a book not showing on your web-site ? How can i search thru your site ?
Answer: Great Question, We are a retail book store, and we have over 20 million books available for our consumers. Search your item with ISBN/EAN Number / Author / Book Title or keywords in our search bar on our home page. With Magazines please contact us, there are some title's that we carry not listed.
Question: How can I order a Newspaper Subscription? What Newspapers do you deliver ?
Answer: Please click on Newspaper Subscription. Page will show ALL Newspapers available for delivery, these Newspaper Subscriptions can be deliver anywhere in US, no matter what State the person is in. Delivery will be anywhere to 2-7 days late. These Subscriptions are deliver by United State Postal Service, postage included.
Question: Can I order items without a Credit Card?
Answer: YES ! Write down your item numbers, contact us ( Live Chat ) or e-mail: customer.service@sureshotbooks.com & we will provide you with total cost and payment methods.
( Ex: Money Order's / Check )
Question: Can I ship to multiple addresses?
Answer: Unfortunately, when you place an order at SureShotbooks.com you may only ship to one address. Shipping to multiple addresses would require a separate order for each address.
Question: Can I ship an order to an address different from my billing address?
Answer: You may ship your order to any address within the United States and internationally. The shipping and billing address do not have to be the same.
Question: Is there a way to check the status of an order?
Answer: You may check the status of your order at any time by signing into your account and clicking on "Tracking Number" located in "my account". Order history will be displayed for you, including order date, order number, order status, and total price. By clicking on "Overview ", you can see all details for orders including the tracking information for shipped orders.
Question: We ordered a Book, then received an e-mail stating Not Available - Publisher Out of Stock Indefinitely
Answer: Yes ! When this happen's when the Publisher is not printing any more books from that title and all of our warehouse's are out of stock.
Question: Can a prison reject a shipment to a particular inmate?
Answer: Yes, a prison can reject a shipment for a particular inmate if they are on bad behavior or have violated certain facility regulations (such as fighting etc). In addition, publications that are written in languages other than English that cannot be readily translated and reviewed for content may pose an overriding security concern to the facility. Inmates should check with their case manager or the mail room if inmate needs a Package Authorization Form to assure they can receive items from SureShot Books.
Question: What happens if a package shipped to an inmate is rejected?
Answer: If for any reason any of our package's are denied, we will replace or refund the denied item immediately. However, the denial must come from the Mail Coordinators Panel as a result of the appeal process. We cannot refund items that have not been appealed. Please make sure your inmate knows they should appeal any mailroom denial. 99.9 % of our product denials have been lifted after the appeal process. We strongly suggest you contact the prison first to confirm that they accept deliveries and to note any special regulations the prison might have. Some prisons don't allow delivery of hardcover books. Others place a limit on the number of items contained in a package.
Question: If an inmate is in a Federal Prison or a Correctional Facility outside of the USA, can they still receive your products?
Answer: Yes! However, please, contact the prison mail room first! All Prisons will have their own guidelines. SureShot Books does not accept responsibility for any package that is mailed to the address provided by the customer.
Question: Can an inmate order item's using their commissary account?
Answer: Yes, Inmates must check with their case manager, and have a check issued from their commissary account for the Exact amount, including Shipping & Tax. Make the payment out to SureShot Books.
Question: What if an inmate is moved before the package arrives? What if I send magazines to inmates, or books, and the package never arrives at the prison unit?
Answer: SureShot Books has a USPS Delivery Confirmation number to track every package we send. We can provide legal proof when the package was delivered to the address you provided. If the inmate has moved, the package will be forwarded. The United States Postal Service provides free forwarding of periodicals for 60 days. Whenever an inmate is transferred from one facility to another, it is the inmate's responsibility to notify the publisher of change of address. Therefore, it is important for the inmate to change his address in a timely manner. If package is sent back to us, a re-shipping charge may be added for postage. If the error was made by SureShot Books we will re-mail at no charge.
Question: What are your Shipping Rates & Shipping Methods?
U.S. shipping rates Rate Each Additional Book
USPS Media (Standard) $2.65 $.50 each
USPS Priority $5.00 $2.00 each
USPS Media Insured $4.50 $.50 each
USPS Priority Insured $7.00 $2.00 each
Correctional Institutions
When shipping books to prisoners of a correctional institution, we urge you to pay careful attention to its regulations and procedures. Facilities differ on the items they permit. Most correctional institutions require packages, even magazines for inmates, to arrive via the United States Postal Service. It is extremely important that you provide us with complete and accurate information when sending books to prisoners.
The inmate's name, inmate's institution number, and the full name and address of the facility are important. The facility name must be spelled out, abbreviations are not acceptable. If a publication is not properly addressed, delivery to the inmate may be denied. We also cannot allow gifts to be sent anonymously to inmates, the sender's billing address will appear on the order invoice.
Because inmates cannot sign for deliveries, packages must be sent via U.S. Mail Only. Our shipping method to Correctional Institutions is United States Postal Service.
If you are sending items for inmates, follow this format when entering the address information during Checkout:
Name: First name, Last name
Inmate I.D. Number Unit #
Correctional Institution Name:
P.O. Box:
Street Address:
City: State: Postal Zip Code:
Country: United States
Email Address: Your email address:
Your Phone #
Domestic U.S. Shipping
Domestic shipping covers all U.S. addresses with the exception of P.O. boxes, military addresses (APO/FPO) and U.S. protectorates such as Puerto Rico, Guam and the Virgin Islands for books for prisoner’s orders to P.O. boxes, military addresses, and U.S. protectorates. Delivery to Hawaii and Alaska may take longer.
If you are sending an order to a military base, follow this format when entering the address information during Checkout:
Name: First name, last name
Name of Armed Forces Unit
Applicable APO/FPO
PO Box: Unit number
Address: Any applicable information
City: State: ZIP/Postal Code:
Country: United States
Email Address: Your email address
USPS Priority is the only shipping method that can be used for APO/FPO shipment to military personnel. (Outside the U.S.)
International shipping options include:
Standard rate
Asia 10 - 14 days
Australia/New Zealand 11 - 15 days
Canada 10 - 14 days
Caribbean 14 - 18 days
Europe 10 - 14 days
India 16 - 20 days
Latin America 10 - 14 days
Middle East 16 - 20 days
Expedited rate
Asia 5 - 9 Days
Australia/NZ 5 - 9 Days
Canada 5 - 9 Days
Caribbean 9 - 13 Days
Europe 4 - 8 Days
India 12 - 16 Days
Latin America 8 - 12 Days
Middle East 7 - 11 Days
Canada
Includes all Canadian addresses. The Canadian Goods and Services Tax (GST) will be added.
International
International shipping includes shipping for all locations not served by Domestic, Domestic Extensions, or Canadian shipping.
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