Question: Do you sell your products only to inmates?
Answer: No. Our SureShot Books Publishing LLC is open to the public as well. Our business began by serving inmates, giving them the opportunity to acquire the best reading materials possible while being incarcerated.
Question: I'm looking for a book that's not showing on your website? How can I search through your website?
Answer: Great Question! SureShot Books Publishing LLC is a retail book store with over 20 million books available to our consumers. Search your item with ISBN/EAN Number/ Author / Book Title or keywords in our search bar on our home page. For magazines, please contact us as there may be some titles that we carry which may not be listed on our website.
Question: How can I order a newspaper subscription? What newspapers do you deliver?
Answer: Please click on our Newspaper Subscription Page which lists ALL newspapers available for delivery. Most of our newspapers subscriptions can be delivered anywhere in the United States, no matter what state the person is in. All newspaper subscriptions are delivered by United State Postal Service, postage included. Please NOTE: Delivery may take anywhere up to 7 days before the first edition is received.
Question: Can I order items without a Credit Card?
Answer: YES! Write down your item numbers, contact us (Live Chat) or e-mail us at customer.service@sureshotbooks.com and we will provide you with total cost and payment methods. (Ex: Credit Card, Check, Money Order, Pay Pal).
Question: Can I ship to multiple addresses?
Answer: Unfortunately, no. When you place an order at www.sureshotbooks.com, you may only ship to one address. Shipping to multiple addresses would require a separate order for each address.
Question: Can I ship an order to an address different from my billing address?
Answer: Yes. You may ship your order to any address within the United States and internationally. The shipping and billing addresses do not have to be the same. But you MUST have correct billing address & phone number for our verification.
Question: Is there a way to check the status of an order?
Answer: Yes. You may check the status of your order at any time by signing into your account at www.sureshotbooks.comand clicking on "Tracking Number" located in "My Account". Order history will be displayed and includes order date, order number, order status and total price. By clicking on "Overview, you can see all details for orders including the tracking information for shipped orders.
Question: We ordered a book and then received an email stating "Not Available - Publisher Out of Stock Indefinitely.“
Answer: This message occurs when the publisher is not printing any more books from that title and when all of our warehouses are out of stock of that specific item. Please contact us for replacement item.
Question: Can a prison reject a shipment to a particular inmate?
Answer: Yes. A prison can reject a shipment for a particular inmate for reasons including bad behavior and violating certain facility regulations. In addition, publications that are written in languages other than English, which cannot be readily translated, and those reviewed by the facility for content deemed to pose an overriding security concern to the facility, may also be rejected. Inmates should check with their case manager or the mail room to confirm if they require a Package Authorization Form and if they can receive items from SureShot Books Publishing LLC.
Question: What happens if a package shipped to an inmate is rejected?
Answer: If a package is rejected due to inappropriate and/or unacceptable content, CREDIT ONLY will be issued to an inmate. Only those books that are returnable to our warehouse are eligible for a credit. All non-returnable books are noted on our website under book description and in our catalog highlighted in red. Credits DO NOT INCLUDE shipping and handling fees. REFUNDS will only be issued for books that are returned to SureShot Books Publishing LLC due to us not being an approved vendor at a facility. All returned books must include a "Notice of Rejection“ form from the facility in order to be eligible for a full refund.
Question: If an inmate is in a Federal Prison or a Correctional Facility outside of the USA, can they still receive your products?
Answer: Yes. However, please contact the inmate's specific facility as all prisons and correctional institutions have their own mailing guidelines and procedures. SureShot Books Publishing LLC does not accept responsibility for any package that is mailed to the address provided by the customer.
Question: Can an inmate order items using their SureShot Books Publishing LLC Inmate Account Funds?
Answer: Yes. Inmates and/or family and friends can deposit funds into an Inmate Account with SureShot Books Publishing, LLC and inmates may place orders with us anytime using funds from their account. Funds may be used for online and mail-in catalog orders ONLY. Please visit our "Add Funds to Inmate Account“ page on our website for more details. Funds are available immediately when purchased online. Inmates who wish to add funds to their account may mail us institutional checks made payable to SureShot Books Publishing LLC. Once received, funds will be deposited into their account. FUNDS are NON-REFUNDABLE / NON-TRANSFERABLE.
If an inmate is transferred to another facility, funds will follow and will still be active.
If an inmate is released with an available balance in their account, the purchaser may use remaining balance for online purchases. NO REFUNDS WILL BE ISSUED.
Question: What if an inmate is transferred to another facility before the package arrives? Also, what if I send books and the package never arrives at the prison unit?
Answer: Whenever an inmate is transferred to another facility, it is the inmate's responsibility to notify SureShot Books Publishing LLC of their change of address as soon as possible. The facility is responsible for forwarding all mail and packages to the inmate at his/her new location for thirty (30) days. The United States Postal Service provides free forwarding of periodicals for sixty (60) days.
If package is sent back to us, a re-shipping charge may be added for postage. If the error was made by SureShot Books Publishing LLC, we will re-ship at no charge.
SureShot Books Publishing LLC ships all books by USPS Media Mail insured. Each package shipped comes with tracking number which may be tracked and used as confirmation of delivery at the address provided.
Question: What if I purchase a magazine and/or newspaper subscription online for an inmate and it doesn't get delivered?
Answer: If an inmate has not received their magazine within sixty (60) days of purchase, and/or if they have not received their newspaper within thirty (30) days of purchase, they must notify SureShot Books Publishing LLC immediately so that our Clearing House can process this change of address. SureShot Books Publishing LLC is not responsible for any missing issues due to change of address. The facility is responsible for forwarding any magazines and/or newspapers to inmate's new address for thirty (30) days.
Question: What are your shipping rates &shipping methods?
Effective January 1, 2019, our Shipping & Handling rates will be as follows:
1 Book: $5.90
2 Books: $7.05
3 Books: $8.20
4 Books: $9.35
5 Books: $10.60
6 Books: $11.75
Correctional Institutions
When shipping books to inmates at a correctional institution, we urge you to pay careful attention to its regulations and procedures. Facilities differ on the items they permit. Most correctional institutions require packages, even magazines for inmates, to arrive via the United States Postal Service. It is extremely important that you provide us with complete and accurate information when sending books to inmates.
The inmate's name, inmate's institution number, and the full name and address of the facility are important. The facility's name must be spelled out. Abbreviations are not acceptable. If a publication is not properly addressed, delivery to the inmate may be denied. We also cannot allow gifts to be sent anonymously to inmates, the sender's billing address will appear on the order invoice.
Because inmates cannot sign for deliveries, packages must be sent via U.S. Mail Only. Our shipping method to Correctional Institutions is the United States Postal Service.
If you are sending items to an inmate, follow this format when entering the address information during at checkout:
Name: First name, Last name
Inmate I.D. Number Unit #
Correctional Institution Name:
P.O. Box:
Street Address:
City: State: Postal Zip Code:
Country: United States
Email Address: (Your email address)
Your Phone #:
Domestic U.S. Shipping
Domestic shipping covers all U.S. addresses with the exception of Post Office Boxes, Military Addresses (APO/FPO), and U.S. Protectorates such as Puerto Rico, Guam and the Virgin Islands. Delivery to Hawaii and Alaska may take longer.
If you are sending an order to a military base, follow this format when entering the address information at checkout:
Name: First name, last name
Name of Armed Forces Unit
Applicable APO/FPO
PO Box: Unit number
Address: Any applicable information
City: State: ZIP/Postal Code:
Country: United States
Email Address: Your email address
USPS Priority is the only shipping method that can be used for APO/FPO shipment to military personnel. (Outside the U.S.)
International shipping options include:
Standard Rate
Asia 10 - 14 days
Australia/New Zealand 11 - 15 days
Canada 10 - 14 days
Caribbean 14 - 18 days
Europe 10 - 14 days
India 16 - 20 days
Latin America 10 - 14 days
Middle East 16 - 20 days
Expedited Rate
Asia 5 - 9 Days
Australia/NZ 5 - 9 Days
Canada 5 - 9 Days
Caribbean 9 - 13 Days
Europe 4 - 8 Days
India 12 - 16 Days
Latin America 8 - 12 Days
Middle East 7 - 11 Days
Canada
Includes all Canadian addresses. The Canadian Goods and Services Tax (GST) will be added.
International
International shipping includes shipping for all locations not served by Domestic, Domestic Extensions, or Canadian shipping.
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